Tag Archive for Creative

Use Envelopes To Drive Response

The DMNews told a story of how several companies have had success with envelope customization. Marketers are making use of recent developments in printing and production technology to enhance the outer envelope with customized messages, four-color printing and other embellishments.

“The more information we can put on the outside of the envelope without it looking funky, the more apt recipients are to open it,” says Kelli Adkins, VP of integrated services at Prime, a commercial printer.

The printer found in its own mailings that the second-best response mechanism is a No. 10 envelope printed “with enough pertinent information on it,” Adkins notes. Some of that information includes a general URL address that enables Prime to track how many people responded.

A telecommunications company decided it wanted its mailing “to stand out.” It asked for a coated stock, closed-faced envelope with a six-word tagline and the customer’s first name printed in black on the front. More than 2 million pieces were dropped and the effort produced “a high lift” in response. The additional cost for printing the tagline “was minimal”.

For many marketers the primary concern is keeping costs to a minimum, which is why more aren’t currently taking advantage of the prime real estate on the outside of the envelope, industry sources say.

Four-color printing, which has come down in price, is another strategy mailers can use to create an envelope with impact. “With all of us trying to make our dollars work harder for us, the envelope is a good place to start your dialogue with your target audience”.

Talk to us about how we can help you lift your response with the right hot spots.

Simplicity, Elegance and Impact in Design

In a recent BNET post about ways to improve presentations, the author, Sean Silverthorne, looked to Steve Jobs for inspiration.

This got us thinking about ways to improve overall marketing messages and especially direct mail messages.

To translate some of those ideas:

Color: What about a clean use of signature color? Can interest be heightened with simplicity?

Space: Give important facts and information lots of space.

Images: A beautiful image can often deliver the message.

Does this inspire some new ideas for your next mail piece? Talk to us and see if we can help.

Font Fact

Switching fonts could save money and ink. The University of Wisconsin Green Bay’s IT department has changed the default font for all users of Outlook to Century Gothic, and urges users to switch the default font in other applications too. The IT department said Century Gothic requires 30% less ink in printouts than Arial, the most commonly used default font. Ink accounts for about 60% of the cost of a printed page.

The Future of Advertising Agencies

Forrester is selling a report titled, “The Future Of Agency Relationships” with a subtitle of “Marketers Need To Lead Agency Change In The Adaptive Marketing Era”.

The report encourages marketing leaders to re-evaluate their relationships with advertising agencies and in the process suggest that agencies should continually reinvent themselves to serve their clients. They suggest that we are entering an “Adaptive Marketing” era and must quickly adapt to changes in marketing strategy, media, technology, and society. In this era, mass media may no longer be the foundation of marketing communication, forcing yet more changes in the expectations of what marketing agencies can and should deliver.

Dean’s Mailing has many ideas and resources to help you use technology to be found and communicate with your customers and likely buyers in a way that they will appreciate and not view as an annoyance.

Examples of Writing for the Senses

Marcia Yudkin wrote some ideas in her weekly email “The Marketing Minute” for ways to involve the senses of readers in marketing copy. She was attracted to a magazine ad for Puerto Plata, Dominican Republic:

“You’re welcomed by warm smiles, slapping dominoes and whispering trade winds.  Here, you can share sunsets with artists and fishermen as merengue rhythms course through the streets like mountain streams.”

These sentences evoke visual, auditory and kinesthetic sensations.

Warm smiles – feel and see them

Slapping dominoes – hear and see them

Whispering trade winds – hear and feel them

Share sunsets – feel and see

Artists and fisherman – watch them

Merengue rhythms – hear and feel

Course through the streets – see the movement

Like mountain streams – see and hear

Resolve to use more vivid sensory language into your marketing copy – even if you sell something abstract, like computer security, legal compliance or increased confidence.

Evoke seeing:

An iron wall against invaders

Feds bursting into your office

Evoke hearing:

The clink of a prison cell door

The swoosh of a credit card swipe

Evoke feeling:

Your shoulders straight and tall

Are you itching to start writing yet? How can we help you engage your readers with more sensation? What about mail that can be touched and felt to deliver the sensation?

Writing About Intangibles

To help you create messages that sell more of what can’t be seen, we are sharing an article by Pat Friesen that appeared in Target Marketing Magazine. Whether you sell insurance, toilet tune-ups, home loans, teleconferencing, investment services or other intangibles, we hope these tips help.

  • Call to action. This is basic, but often overlooked and undervalued. Tell people what you want them to do and why they should do it. What action do you want your customer to take as a result of receiving your message? What can you do to motivate your customer to call, click or complete an application?
  • Humanize benefits. Show people enjoying the end benefit of what you sell. For example, most parents want their children to get an education. So, if you market loans or insurance, show a smiling graduate in cap and gown with a benefit caption below it.
  • “You can’t say that.” The next time your attorney or compliance officer utters these words after reading your copy, respond with, “OK, what can I say?” It may mean changing just one or two words, and may make your copy even stronger.
  • Engage them with something unusual. Providing toilet tune-ups is more attention-grabbing than saying you check for leaks and rusted parts.
  • Focus on customer benefits, not company history. Nobody really cares that you are headquartered in Omaha, Neb., and have been in business for more than a hundred years unless you tell them why it’s important. Such as, you have a hundred-year history of paying claims promptly, and customer service calls are all taken in the heart of America, not offshore.
  • Create an offer with value that supports what you sell. Instead of giving away pricey tangibles such as iPods or free dinners, provide an easy-to-use calculator or a free checklist. Consumers value information that educates and empowers.
  • Keep it simple. Intangibles are often perceived as being difficult to understand. Confusion slows down decision making and results in avoidance. Your marketing mission is to make your product simple and understandable.
  • Never use the words “applying is easy” … unless it’s true. When was the last time you completed your company’s application? Give it to five people who fit your customer profile but don’t work for your company, and ask them to fill it out. Watch them do it. Simple-to-complete applications/forms combine the right words with good design, simple organization and readable typefaces.
  • Write in plain English. Yes, insurance and financial services do have regulatory content that must be included. However, don’t pepper your marketing copy with killer words like “undersigned” and “the party of the first part”. Instead, use plain English that’s easily understood.
  • Have your creative team work as a team. No matter which media you use, you get the best, most effective end product when you have your writer, designer, programmer and others involved in the creative process work together. Don’t isolate them.
  • Cross-sell. Cross-sell to both customers and prospects.
  • Reactivate. Policy holders lapse and account owners close their accounts, but this doesn’t mean they don’t want to do business with you again. Did you know that customers that previously had a relationship with you are more likely to buy than cold prospects? However, they need reassurance that you still love them. And they need to be asked. This applies across all industries, all products and services, tangible and intangible. In economic times like these, reactivation is one of the most cost-effective ways to generate new business.

How can we help you deliver a message about the intangible benefits that you bring to your customers?

Postcard Design Idea Sparks

We found some ideas about postcard design at this site from Chuck Green on Ideabook.com.

What is the purpose of a post card?

“Greetings from” and rotating racks decorated with pictures of places great and small—those are the type of messages associated with post cards. The marketing potential of a simple card is unbounded. You can show something such as a photograph of a new product, a remodeled showroom or the impressive gear you use to provide your service. You can double your advertising impact by sending cards to your mailing list with a reprint of your magazine ad. Send a reminder of an upcoming event. Ask for an appointment and follow up with a phone call. Step one? Establish a clear mission for your card.

Why is it done the way it’s done

Why are post cards designed the way they are? For reasons of cost and contact. First, since private postal cards were authorized by Congress in the late 1800’s, they have been the among the least expensive way to put a printed piece in the hands of your prospect. And because a standard post card can’t be smaller than 3 1/2 by 5 inches or larger than 4 1/4 by 6 inches it is easy to handle, sort, and deliver. Plus, the design improves your odds of making contact. A post card message is out in the open, eliminating the real possibility your prospect might toss a sealed envelope.

If cost is less important than impact, you may spend a few cents more to mail a card up to 6 1/8 by 11 1/2 inches—a size that demands more attention.

How can You do it most effectively?

With your mission and a strategy established, the challenge is to execute effectively. Let’s say you have a list of a few hundred prospects with whom you hope to establish a relationship. You could use the shotgun approach and run a series of ads in a local publication that you hope they might see. Or you could pinpoint your prospects by printing a half dozen series of post cards, each featuring a different advantage of doing business with you, and mail them, one each month for the next six months. Which would be more effective?

Start with these post card ideas and create your own variations, see more information about postcards.

  1. Bust the size barrier. Once you exceed the 4 1/4 by 6 inch maximum for a standard-sized card, you may as well take advantage of the 6 1/8 by 11 1/2 inch maximum. You’ll pay extra to mail it, but this super-sized format allows more dramatic graphics and a more detailed message.
  2. Request a response. Every good marketing piece has a specific call to action. Why not ask your prospect to respond on the spot? This post card has two missions—first, to request some survey information. The “How’d we do?” half is detached and returned to the sender by business reply mail. The second half, labeled “Keep this card by your phone,” is a way to keep the company’s name in front of the customer. The postage for this 2-card format may be higher, but the added value can be well worth it.
  3. Work the cliche. The old-fashioned picture post card is a theme you can use to your advantage. This design plays on what you expect a post card to be. But what looks like a souvenir from a museum is actually an announcement from a restaurant. A painting by the Impressionist Monet graces one side, the message, set in elegant type is opposite.
  4. Make contact. The reason direct mail is all dressed up with fonts and graphics is because it wasn’t long ago letters and cards were mostly handwritten—fancy type and pictures were something different. Today, the opposite true? Don’t you pay special attention to a handwritten message? The idea here is to print a supply of post cards on which you can jot down messages that keep you in the front of your customer’s mind.
  5. Create a ticket. When you use a post card as a discount coupon or a ticket to an event, you raise the possibility of a response. The message here is obvious—bring the card in and get a discount.
  6. Publish a mystery. You may have seen this technique used on billboards—pieces are added one at a time until, one day, you drive by and discover the total message. The same type of mystery message can be posted and solved in a series of post cards. You simply divide the finished message into puzzle pieces and sent them in sequence. In most cases, the cost of printing cards drops substantially when you print several different designs at the same time—you may be surprised to find how practical this possibility is.
  7. Make news. Post cards are great for spreading the news. Next time a new captain takes the wheel, you move to a new location, announce a product, or add a new service—publish the news by post card.

On Creativity

Creativity Sparks

  1. Do something mindless (take a long drive on familiar roads, do housework or yard work, take a long bike ride or walk)
  2. Find diversity as in thinking, images, people (colleges, libraries, museums, city parks…)
  3. Fill your head (Read books, newspapers, magazines, surf the Internet, watch movies, documentaries, listen to radio, talk to people)
  4. Take a lesson from a kid (kids are a model of creativity and energy, they have no mental boundaries)
  5. Go to the edge (do something that scares, break some rules, make self uncomfortable, create challenges for body and brain)

Creativity Killers

  1. Fear of risk, failure, looking stupid
  2. Routines (because we have always done it that way)
  3. Sameness (people who think the same way)
  4. Premature judgement
  5. Digression
  6. Unrealistic Deadlines
  7. Stakeholders who “know” everything
  8. Yourself (running on empty, “I think I can’t”, doing nothing, lack of discipline)

Copywriting Sparks

A new simple approach may help you create some new ideas for your next direct mail piece.

Step 1, Answer these questions:

  • What problem does your product (or service) solve, and for whom?
  • How long has your product (the widget) been selling steadily, and why?
  • What uses or occasions is the widget especially appropriate for?
  • Where would you normally find one of its ingredients or components being used?
  • What doesn’t the widget have, which makes it superior?
  • Is there a flaw to feature?
  • It’s a cross between a what and a what?
  • How will the user feel when using it?
  • What does this widget go well with?
  • What kind of testing went into making the widget?
  • Why might you want more than one widget?
  • Why is the price so reasonable?

Step 2, Look at your list of answers and choose one or more ideas that provide an appealing angle.

Step 3, Add the practical facts like how big and how much, and you’re done.

4 Ways to keep copy fresh

  1. Embrace the customers’ point of view.
  2. Be strategic and ask tough questions about established assumptions.
  3. Watch out for mistakes that can shorten your project’s shelf life or usefulness.
  4. Try not to worry too much about grammar and conventions. Being effective may be more important than being correct.

Creative Planning To Strengthen Your Marketing

Target Marketing Magazine included some great tips and considerations for creative planning as a part of suggestions for campaign planning meetings. We want to help you think about these as you plan your Direct Marketing.

The Offer

Remember, an offer can be a full-price product with special value.

  • Why was it created?
  • What problem will it solve for your customer?
  • What are we asking the customer to do?
  • What is the overall strategy?
  • What are the goals in terms of response rate or overall sales, and how is the offer going to help reach those goals?

The Audience

  • Who is getting this piece, and what is his relationship to your company? The message that you send to a customer should be drastically different from the message you send to a prospect, who may not even know who you are.
  • Think about the individual person behind the demographics. What will motivate him? What is his attitude toward what you are selling?
  • What key words can you use to speak directly to his needs?

The Brand

  • Your brand isn’t your logo; it’s the consumer’s perception of your company. How can you remind—or for a prospect, introduce—the recipient of your unique point of differentiation?
  • How can you prove that you are delivering on your brand promise?
  • What words and visual cues can you use to reiterate your brand?

The Format

  • What is the format, and why was it chosen? This is especially important to explore when using a solo package including multiple components. Explore each component, discussing the hierarchy of each piece.
  • Can the format be improved? Your production manager may be able to explain important options and opportunities as ideas are generated.

The Creative

  • What visuals will help grab attention and quickly explain your offer?
  • Where are the hot spots in your format, and how will you use them to your advantage?
  • How will you exploit an offer and make sure it is seen?
  • How many times will the offer be repeated and where?
  • How will the recipient process the piece—what will he look at first? If it’s a mailing, how will the envelope entice him to open it? If it’s a postcard or e-mail, how will you identify or introduce yourself at a glance and answer for the consumer, “What’s in it for me?”
  • What copy will intrigue the reader the most?
  • How much copy will be required and at what ratio to images?
  • How can you show value in every product? Is it necessary to include additional insets or callouts to showcase benefits?
  • Review the creative and production schedules: Who will work on the piece first; who will work on it second?
  • What is the proofing and editing process?
  • Together, create a list of must-haves: phone number, URL, fax and registered trademarks.
  • Are multiple versions necessary to accommodate different 
customer segments?

There is no guarantee that your project will run smoothly from beginning to end, but with the right planning—an understanding of the offer, audience, brand position, format and creative strategy —you have a head start. Take the time to talk through all of these points before the design process begins, and your program will generate better results.