Tag Archive for Internet Marketing

Branding Basics

The Harvard Business Review in promoting an article for sale titled, The One Thing You Must Get Right When Building a Brand, offered some information to entice readers.

It’s wrong to think we’re entering a world in which traditional marketing activities will become irrelevant. Yet the scale and speed of social media make it urgent to get the branding basics right. The obvious danger is failing to keep pace with social media developments. An equal, less obvious danger is getting distracted by them and losing sight of the fundamentals.

We have a passion for helping you build your brand and your relationships with your customers. Call us for ideas to integrate your marketing and get everything working together.

Practical Titles Pull

We started writing this blog about a year ago. The two articles that have received the most comments are Direct Mail Hot Spots and Tips to Make Direct Mail Work Smarter. Both of these posts offer practical tips and ideas to make the most out of a great medium, direct mail, for communicating with your target audience.

Was it the titles that generated the traffic or was it the content? We think it has more to do with the titles.

Lessons Learned from The Gap’s Attempted Logo Change

BNET recently discussed The Gap’s logo change and the quick abandonment for something that looks much more like the original.

These ideas could share some new insights about brand management.

  1. Consumers own brands. Your brand does not have any value until it is valued by your customers. You might feel your business needs to be rebranded or relaunched, but your opinions are irrelevant: You work for the company. You’re so “inside” you can’t see outside. Proceed with caution!
  2. Consumers are savvy about design in just the same way as they are about media and advertising. The 21st Century has really stripped the mystery from design and advertising. Most consumers have better software on their laptops today than professional designers had on their desktops 20 years ago.
  3. As a result, consumers expect more from professional design. One of the main problems with the Gap’s new logo is that it used a typeface — Helvetica — which everyone has available on their own computers. Similarly, the graduated blue box is also something that virtually everyone can do after just a few minutes fooling around on the most basic graphic design software. This left Gap open to the legit accusation, “My kid could do that!” Redesigns need to be a lot more subtle and complex — even if the aim is to to be simple and clean — than they used to be.
  4. The move saves Gap some money. Changing back its web site is a lot easier than changing back all its store interiors, point-of-purchase material, catalogs, etc.
  5. The change removes uncertainty from the brand. Gap could probably have gotten away with keeping the new logo. Fashion and product trends drive Gap’s business, not typefaces. Most people didn’t even know the logo had changed. With the blue box back on its throne, the risk goes away.

So perhaps your website is a good place to test new design ideas. Can we help you before you go to press with a new idea?

71 Percent of Tweets are Ignored

Wired.com reported on the findings of an analysis of 1.2 billion messages sent in 2009, seven out of every ten Twitter messages get absolutely no reaction.

We just completed a marketing outlook survey for the CMO (Chief Marketing Officer) Council that seemed to leave out many aspects of “traditional” marketing.

So the question is if numbers and results are revealing that email open rates are 22% and click through rates are about 5%, why do these and other marketing methods get so much attention?

Digital Information May Prevent Absorption

Technology may make the tiniest windows of time entertaining, and potentially productive. But scientists point to an unanticipated side effect: when people keep their brains busy with digital input, they are forfeiting downtime that could allow them to better learn and remember information, or come up with new ideas.

The New York Times published an article summarizing the findings from research conducted at the University of California, San Francisco. They concluded that when rats have a new experience, like exploring an unfamiliar area, their brains show new patterns of activity. But only when the rats take a break from their exploration do they process those patterns in a way that seems to create a persistent memory of the experience.

The researchers suspect that the findings also apply to how humans learn. “Almost certainly, downtime lets the brain go over experiences it’s had, solidify them and turn them into permanent long-term memories,” said Loren Frank, assistant professor in the department of physiology at the university, where he specializes in learning and memory. He said he believed that when the brain was constantly stimulated, “you prevent this learning process.”

At the University of Michigan, a study found that people learned significantly better after a walk in nature than after a walk in a dense urban environment, suggesting that processing a barrage of information leaves people fatigued. “People think they’re refreshing themselves, but they’re fatiguing themselves,” said Marc Berman, a University of Michigan neuroscientist.

Our conclusion is that this is bad for marketing too. If the only way people encounter your name or branding is digitally, they may not be absorbing the communication. We have shared information about how paper can make better emotional connections, and how touching, feeling and engaging in an activity like doodling can help retain information.

Great Marketing Power in Hands of Few

Following up on our post about Marketing Power and the suggestion that 80% to 90% of people believe reviews posted by customers.

Forrester Research’s Josh Bernoff and Ted Schadler, authors of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business have found that just 16% of users of blogs, review sites and social networking sites generate 80% of the messages posted about products and services.

They also found that 62% of all messages about products and services are posted via Facebook alone.

That is amazing to think that so few people have so much power to shape opinions about your products and services. It is also not too far from the classic 80 – 20 rule of 80% of business coming from 20% of customers and 80% of complaints coming from 20% of people.

What can we do to help you court these sought after “super customers”?

More WOW! Numbers

55 Percent of Survey Respondents Cannot Effectively Measure Marketing ROI of Mobile, Social Media and Video,” this is the recent context of press release from Omniture. Omniture perceives this as an opportunity.

We reported on the results from a different study from R2integrated that found that 65% of companies had not increased revenue or profited using social media.

Is this really opportunity, or this an opportunity to reevaluate the great hope that new media would be the key to increased revenue?

Let us help you explore if a direct mailing campaign will help you grow your revenue.

Wow Numbers Mean Direct Mail Success

As a follow up to our post about “WOW” numbers:

According to the USPS Household Diary Study, 79% of all households read or scan the advertising mail sent to their home.

ATG’s Cross-Channel Commerce: The Consumer View report found that 78% of consumers are using multiple channels to research, shop, and ultimately complete purchases. Consumers browse and research online, then make the purchase in the store–39% went to the store to touch/feel the products; 36% visited the store to compare brands; 22% visited the store because they needed the product immediately

76% of Internet users said they were directly influenced by direct mail; 67% were influenced by TV; and 58% of email users were influenced according to Exact Target’s Channel Preference Study. Additionally, 75% of 25-34 year-olds have made a purchase as a result of direct mail and 62% of 18-24 year olds purchased due to direct mail.

R2integrated, an integrated marketing and technology company found that 65% of companies had not increased revenue or profited using social media.

Public Television stations have reversed their decline in acquiring new donors through direct mail campaigns. DMW Direct analyzed 700 campaigns representing 34 million pieces mailed and found that $295.32 was raised per thousand pieces mailed in 2009, up 16.3% from 2008 and the average gift was $42.10 up from $41.64.

Tips for Using Direct Mail to Boost Website Traffic

Marketing Profs published a great article about generation more online traffic using direct mail.

Online and offline media work well together. An integrated approach can work wonders.

We told you about how 76 % of internet users were directly influenced to buy an item or service thanks to direct mail Better still, direct mail remains the one medium that gives you direct and reliable access to nearly everyone in your target market.

Tips to drive Web traffic with direct mail

  • Make a compelling offer. Give people a powerful reason to visit your site—a compelling and valuable offer, such as a free trial, seminar, white paper, savings coupons, or sample. It must be something they want, not just something you want them to see.
  • Use an easy-to-type address. Unlike email, where you can include a clickable link to your landing page, in direct mail you can only print a URL. Your prospect must type it into a browser. The shorter and easier it is to spell, then, the easier it will be for people to visit your page. If you create a separate domain for the promotion, try for a short easy URL.
  • Build a special landing page. Generally, it’s not a good idea to drive traffic to your homepage. There are too many choices on those pages and too many ways for prospects to get lost. By creating a unique landing page and driving people to that page, you can control the message, track response, and collect information for follow-up and future direct marketing efforts.
  • Consider a personalized URL (pURL). A pURL gets extra attention and creates curiosity. They are easy to type and allow for tight integration of the direct mail piece and landing page for tracking.
  • Personalized copy. Just as a pURL gets attention, personalized teasers, headlines, subheads, and body copy attract attention and encourage reading. Use personalization with restraint—to avoid the appearance of an over-the-top sweepstakes mailing.
  • Issue a clear call-to-action. People are more likely to respond when you specifically tell them what to do.
  • Push response with a deadline. As in most direct marketing situations, people are more apt to respond immediately when they know they have a limited time for doing so. With whatever offer you make, state a deadline near the call-to-action.
  • Test various formats. Because of printing and postage costs, many people use postcards to drive Web traffic. But you can also test self-mailers, flyers, and envelope packages. The amount of pre-sell required should dictate the format. The simpler and more valuable your offer, the less pre-sell you need. Only testing can show you for sure.
  • Capture contact information. A one-time visit offers limited value. Good direct marketing practice dictates that you use a first visit to begin a dialog. And to do that, you must at least ask for the visitor’s email address and maybe first name (to personalize future communications). Depending on the value of the offer, you might also be able to get full name, mailing address, and other information to build your own database.

Study: Most e-mail recipients delete message within seconds

Wow what a headline! The article was posted by BtoB. The study found that more than 50% of e-mail recipients delete messages within two seconds of opening them, according to Salted Services.

Do you want to reach a majority of the people on your list or do you just want to your message to be seen by a small percentage because the delivery method is so cheap?

We have seen some studies that found that using direct mail that leads to relevant information posted on the Internet has increased response rates dramatically. We can help you put together an integrated campaign.